Their website may be labyrinthian and leaden, but their call center staff is knowledgeable and friendlier than a bunch of Corgi puppies. And, if you should ever decide to write and prosecute a patent without the aid of a trained professional, as SFT has been doing, don't ever forget:
The patent examiners can help you re-write your claims.
But only on the basis of what's in the original application document. So make your description as broad as Uncle Henry after he's cleared the Thanksgiving leftovers before surrendering your baby invention to the trained and caring hands of the USPTO.